Renewal

    Section 1 : Customer Details




    Section 2a : Broadband Service

    Please confirm your renewal Broadband package

    Upto 10 Mbps Download / 2 Mbps Upload Speed
    £24.99 per month

    Upto 30 Mbps Download / 10 Mbps Upload Speed
    £34.99 per month

    Upto 30 Mbps Download / 20 Mbps Upload Speed
    £54.00 per month


    Upto 50 Mbps Download / 10Mbps Upload Speed
    £44.99 per month


    Upto 50 Mbps Download / 20 Mbps Upload Speed
    £54.99 per month



    Section 2b : Phone Service

    If you have a phone service with us, please confirm which package you are currently using.

    All evening and weekend calls are included in this tariff, non-geographical and premium calls are charged at the standard or advertised rate.
    £6.00 per month


    All calls are included in this tariff, non-geographical and premium calls are charged at the standard or advertised rate.
    £18.00 per month



    Section 3 : Renewal Guidelines

    Step 1

    Once your renewal form is accepted and passed to the support team following initial survey to ensure you're eligible.

    Step 2

    The installations team will call you to book a suitable installation date and time (AM or PM appointment) and will organise a date to perform any necessary upgrades to your property

    Please note, depending on your renewal a service charge may be required

    Step 3

    Following reciept of your renewal order, a support agent will be in touch to discuss the specifics, should an installations engineer be required to attend site they will contact you to arrange a time and date to complete the required works.

    Step 4

    Your service will start once the upgrade is complete, If we do not already have on from you, you will be emailed a digital direct debit form to complete and submit online. All service invoices will be emailed directly to you with the invoice date of the 14th of each month with collection by direct debit on or around the 24th. Any pro rata charges will be calculated and added to your first invoice.


    By submitting this Renewal you accept the terms and conditions that can be found here.

    Please note, a renewal will be subject to a new contract, to commence from the date of your upgrade, please read through our Terms & Conditions for more information

    Your personal information will only be shared with organisations where we are required to do so for operational or legal purposes and will never be given out for marketing purposes. Occasionally HERBS will e-mail news and offers to you, if you do not wish to receive news and offers please tick this box:

    Opt-out of future mailings.

    Please tick here to accept the Terms and Conditions of the broadband service.