Renewal Section 1 : Customer Details First Name (required) Last Name (required) House Name/Number (required) Street (required) Village/Town (required) Postcode (required) Landline Telephone Number (required) Mobile Phone Number (required) Your Email (required) Company Name (if applicable) Section 2a : Broadband Service Please confirm your renewal Broadband package Value Broadband Upto 10 Mbps Download / 2 Mbps Upload Speed £22.49 per month Standard Broadband Upto 30 Mbps Download / 10 Mbps Upload Speed £31.49 per month Premium Broadband Upto 50 Mbps Download / 10 Mbps Upload Speed £40.49 per month Business Broadband Upto 50 Mbps Download / 20Mbps Upload Speed £49.49 per month Section 2b : Phone Service If you have a phone service with us, please confirm which package you are currently using. Evening & Weekend Calls All evening and weekend calls are included in this tariff, non-geographical and premium calls are charged at the standard or advertised rate. £6.00 per month Unlimited Calls All calls are included in this tariff, non-geographical and premium calls are charged at the standard or advertised rate. £18.00 per month Section 3 : Renewal Guidelines Step 1 Once your renewal form is accepted and passed to the support team following initial survey to ensure you're eligible. Step 2 The installations team will call you to book a suitable installation date and time (AM or PM appointment) and will organise a date to perform any necessary upgrades to your property Please note, depending on your renewal a service charge may be required Step 3 Following reciept of your renewal order, a support agent will be in touch to discuss the specifics, should an installations engineer be required to attend site they will contact you to arrange a time and date to complete the required works. Step 4 Your service will start once the upgrade is complete, If we do not already have on from you, you will be emailed a digital direct debit form to complete and submit online. All service invoices will be emailed directly to you with the invoice date of the 14th of each month with collection by direct debit on or around the 24th. Any pro rata charges will be calculated and added to your first invoice. By submitting this Renewal you accept the terms and conditions that can be found here. Please note, a renewal will be subject to a new contract, to commence from the date of your upgrade, please read through our Terms & Conditions for more information Your personal information will only be shared with organisations where we are required to do so for operational or legal purposes and will never be given out for marketing purposes. Occasionally HERBS will e-mail news and offers to you, if you do not wish to receive news and offers please tick this box: Opt-out of future mailings. Please tick here to accept the Terms and Conditions of the broadband service.